Customer Service

Customer Support

UPS Label

In order to Save a Pre-Paid Label you will need a Folder saved to your Desktop

April 9, 2026

Gift Card Balance Check

April 7, 2026

Chuckles

** Green- potentially out of stock, Blue- Dropship items or out of stock items, Red- pending billing, and Orange- Hot Market items**

April 7, 2026

Technical Support

UPS Label

In order to Save a Pre-Paid Label you will need a Folder saved to your Desktop

April 9, 2026

Address Errors

Address’ will read invalid if it has #, &. in them

April 9, 2026

Open Credit Memos

When working on Open Credit Memos, open everything in separate tabs.

April 9, 2026

Store Support

UPS Label

In order to Save a Pre-Paid Label you will need a Folder saved to your Desktop

April 9, 2026

Address Errors

Address’ will read invalid if it has #, &. in them

April 9, 2026

Unknown Customer Order Returns

April 9, 2026

Other

Marketing Materials Process Guide

April 8, 2026

Seasonal Support

Responding to the Customer

Follow this guide when using Gladly to respond to a customer

December 8, 2025

Rally House Discounts

Use the following guide to answer and resolve the most common questions about discounts.

December 8, 2025

Customer Refunds

December 8, 2025

Customer Support

UPS Label

Gift Card Balance Check

Chuckles

Technical Support

UPS Label

Address Errors

Open Credit Memos

Store Support

UPS Label

Address Errors

Unknown Customer Order Returns

Other

Marketing Materials Process Guide

Seasonal Support

Responding to the Customer

Rally House Discounts

Customer Refunds

Filler

Filler