Unknown Customer Order Returns

Open homepage of NetSuite and go to your Reminders
Open CS-Unknown Customer Order Returns
Wheel click view on first unknown
On dark blue bar click notes
- Click on system notes
- Date listed is date item was ordered on or before
Under Return Information copy style number of the item being returned
Search style number in NetSuite search bar
Click on Inventory Item
Scroll to Dark Blue Bar and click on Related Records
- Filter type to Sales Order
If you can locate the Customers Sales Order
- Check and see if a refund has already been issued
  - Open Sales Order
  - Click on Customer Record
  - Scroll to Dark Blue Bar and click on sales
  - Filter type to Credit Memo
  - - If no Credit Memo, there is no refund
Copy the Sales Order Number and go back to the Unknown Customer Order Return page
- Click edit on the unknown customer order return
- Check the correct sales order entered (Check this box once correct SO # is entered)
- Check the CS refunded
- Change the correct sales order number by deleting the pervious number and pasting the correct one
  - Press tab after entering correct sales order number and wait for it to populate
- Once it is loaded Save
Go back to the Sales Order
- Scroll to the Dark Blue Bar and click on Related Records
- Click on Fulfillments and Invoice and open the Invoice
- Click Credit on the Invoice
- Click on Online Return Reason
  - Select Return(CS Use Only)
- Scroll to Location
  - Change from Store 006 Internet to the location that submitted the Unknown Customer Order Return
    - You will find the location under store information on the Unknown Customer Order Return
Scroll down to the line items
- Remove any items not returned/refunding
- Adjust quantities if there were more than one item bought but not returned
On the Dark Blue Bar select Shipping
- If customer used a Rally House Return Label deduct -7.99
  - You will locate this information on the Unknown Customer Order Return
- If customer used their own return label make shipping cost $0
Save
If you cannot locate the Sales Order
- On Unknown Customer Order Return click SO cannot be determined
If store did not submit any style number of item
- On Unknown Customer Order Return click CS needs more information
- This will send the information back to the store