Orders with Fulfillments stuck at Store 006 location needing to either be cancelled, a purchase order created for dropship or a new location to fulfill. Do not touch Bulk Orders awaiting in this queue!

• On the home page of NetSuite click on CS-Chuckles Monitor Store 006 Item Fulfillments
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• Click View
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• Scroll down to line item and click on the inventory item
  • Right click on inventory item to open in new tab
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• On the inventory page check the season code to see if item is Dropship
  • Season Code DS means Dropship
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• If Item is Dropship
  • Send a Teams Message to DS Team inquiring if a replacement can be made
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  • They will respond back either confirming replacement order or saying that it is out of stock
• If Dropship Item is Out of Stock
  • On the Sales Order click edit
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  • Sales Order Issues
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    • Dropship-Vendor Unable to Fulfill-Cancelled
    • DS No PO Created
    • IF Assigned to Store 6
  • Customer Service Rep name
  • Chuckles Completed box
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  • Scroll to Line item and click Refund Reason
    • Dropship-Out of Stock
  • Click Refund Quantity
    • Amount unable to fulfill- backordered
  • Click Line SO Issues
    • DS NO PO Created
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  • Save
  • Scroll to dark blue bar
    • Click related records
    • Click fulfillments and invoices
    • Click Item Fulfillment
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  • Click Edit
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  • Hover over Actions and select delete
  • Click Ok
  • 
• IF Item shows Inventory to fulfill from store
  • Scroll to dark blue bar
    • Click related records
    • Click fulfillments and invoices
    • Click Item fulfillment
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  • Click Edit
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  • Hover over Actions and select delete
  • Click Ok
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  • Go back to Sales Order Page and refresh page
    • A new Item Fulfillment should be created