When working on Open Credit Memos, open everything in separate tabs.

• On the home page of NetSuite under reminders click on CS-Open Credit Memos
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• Click on Credit Memo
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• Open Customer record
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  • On the dark blue bar select sales
    • Select All Transactions
    • Make Type Credit Memo
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• If any credit memos look to be duplicates, select credit memo and open
  • Duplicate credit memos will have the same number invoice
  • If you found a duplicate credit memo already fully applied delete the copy that is open
    • Click Edit on the credit memo
    • Hover over actions and select delete
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• If there is no duplicate credit memo in the customer record, go back to the credit memo and click on invoice
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• Scroll to the dark blue bar and select related records
  • Click on Payments (open all if there is more than one)
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• If order has just one payment
  • Copy the PSP number under memo
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• Go back to the CS-Open Credit Memo results
  • Click to Create Refund
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  • Scroll to dark blue bar and select refund method
    • There are four options to use
      • POS-Gift Card
        • Rally House Gift card
      • Adyen Pay By Reference
        • Orders before October 2024
      • POS Adyen Pay By Reference
        • In Store Orders
      • Sitoo Adyen Pay By Reference
        • Orders after October 2024
    • You will select the option based on the payment in the invoice
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• Click Save
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• If order was paid with a gift card
• From the Invoice Click on the Sales Order Number
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• Scroll to the Dark Blue Bar and click on Billing
  • Look for the GiveX Card Number
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• Copy the GiveX Number
• Login to GiveX in a separate tab
  • Click on Gift card program then Transactions
  • Click on Adjustment
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• Operator ID
• User ID
• GiveX Number
  • Paste from the Sales Order
• Amount
• Comment
  • Type in Credit Memo Number
• Click Add
  • 
• Go Back to the CS-Open Credit Memo Results
  • Click to Create Refund
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• In the Processing Comments paste the GiveX number
• Scroll to dark blue bar and select refund method
  • POS-Gift Card
• Click Save
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