Home » Chuckles

Chuckles

** Green- potentially out of stock, Blue- Dropship items or out of stock items, Red- pending billing, and Orange- Hot Market items**

Green Chuckle

On the homepage of NetSuite click on Chuckles Monitor
Click on the Sales Order Number
Click View
Scroll down to line items and locate which styles are appearing in backorder
Right click on style number and open in new tab
On Inventory page scroll down to locations
- Check Quantity Available
  - If there is an amount check to make sure that store location is turned on
Go back to Sales Order
If Item is in Stock
Click Edit
Scroll to Sales Order Issues
- Control Click Chuckles-Potential OOS
Type your name into Customer Service Rep Box
Check Chuckles Completed Box
Check Execute LAF
Click Save
If item is Out of Stock
Click Edit
Scroll to Sales Order Issues
- Control Click Chuckles-Potential OOS
- Control Click LAFUCF
Type your name into Customer Service Rep Box
Check Chuckles Completed Box
Scroll to line items
Click on item out of stock
- Click Refund Reason
  - Out of Stock- Cancel Order if only item on Sales Order
  - Out of Stock- Cut Send if there are other items on the Sales Order
- Refund Quantity
  - Amount that is backordered and cannot be fulfilled
- Line SO Issue
  - LAFUCF
Click Ok
Click Ok on the popup
Click Save

Blue Chuckle

On the homepage of NetSuite click on Chuckles Monitor
Click on the Sales Order Number
Click View
Scroll down to line items and locate which styles are appearing in backorder
Right click on style number and open in new tab
On Inventory page check season code for DS
If season code is DS
- Check website to see if item is available
  - If item is available reach out to Dropship via teams
  - If Item is not available proceed to cancel
On Inventory page scroll down to location
- Check Quantity Available
Go Back to Sales Order
Click Edit
Scroll to Sales Order Issue
- Control Click Chuckles-OOS
- Control Click LAFUCF
Type your name into Customer Service Rep Box
Check Chuckles Completed Box
Scroll to line items
Click on item out of stock
- Click Refund Reason
  - Out of Stock-Cancel Order if only item on Sales Order
  - Out of Stock-Cut Send if there are other items on the Sales Order
- Refund Quantity
  - Amount that is backordered and cannot be fulfilled
- Line SO Issue
  - LAFUCF
Click Ok
Click Ok on the popup
Click Save

Red Chuckle

On the homepage of NetSuite click on Chuckles Monitor
Click on the Sales Order number
Click View
Click Edit
Scroll to Sales Order Issues
- Control Click Chuckles-Pending Billing
Type your name into Customer Service Rep Box
Check Chuckles Completed Box
Check Execute LAF
Click Save
If Sales Order is a Replacement
- Click Edit
- Scroll to Sales Order Issues
  - Control Click Chuckles- Pending Billing
- Type your name into Customer Service Rep Box
- Check Chuckles Completed Box
- Click Save
- Click Bill Remaining Button
- Make sure total is at zero and click save

Orange Chuckle

On the homepage of NetSuite click on Hot Market Chuckles Monitor
Click on Sales Order Number
Click View
Scroll down to line items and locate which styles are appearing in backorder
Right click on style number and open in new tab
On Inventory Page check season code for HM (HotMarket)
- Check Quantity Available and Quantity on Order
Go Back to Sales Order
If Item is in Stock
Click Edit
Scroll to Sales Order Issues
- Control Click Chuckles-HM
Type your name into Customer Service Rep Box
Check Chuckles Completed Box
Check Execute LAF
Click Save
If Item is On Order
Click Edit
Scroll to Sales Order Issues
- Control Click Chuckles- HM
Customer Service Comments
- Type in OO for On Order
Type in your name into Customer Service Rep Box
Check Chuckles Completed Box
Save