Marketing Materials Process Guide

Marketing Materials Process Guide

Online Orders Process Guide
  • In NS Global search enter marketingmaterials@rallyhouse.com
    • Open Customer Record in new tab
  • Hover over the paper icon and select Sales Order
  • Under Sales Order Issues, control click on Marketing Materials Order (Should highlight option selected in blue)
  • Scroll down to “Shipping Information” and select your Shipping Method
    • Make sure that your Shipping Carrier is selected as USPS/More
  • Change Shipping Cost to $0
  • Scroll down the order form to the items option
    • Enter style number of the item customer is wishing to purchase and select correct size
    • Update qty if customer wishes to purchase more than one of the item
      • Select add
        • Repeat these steps for all items customer wishes to purchase
  • Once all items are added, change the Amount to $0
  • Select the shipping tab
    • Enter the Best Way Shipping
      • 12 : 3 Day Select
      • 02 : 2 Day Air
      • 13 : Next Business Day
    • Under Shipping Address select existing address for customer or create new
  • Select Billing tab
    • Select existing Billing Address for customer or create new
  • Select Communication tab
    • Select the To Be E-Mailed box
  • Scroll to top of order form and confirm Summary is $0
  • Save Order
  • Wait a minute and refresh to make sure that LAF runs for the order
    • This will “Bill” the order and create the fulfillments
Returns Process Guide
  • Go to www.rallyhouse.com/returns
  • Scroll to the bottom of the screen
  • Under Find Return Address, select the League and Team for the item(s) being returned
  • Select the red return label button
    • This will take you to the USPS site to create a return label
  • Fill out the return address information
    • This should be the address that the original package was shipped to
  • Select Next
  • Enter Package Information
    • Merchandise Description should be type of product being shipped back
      • IE: apparel, hat, pint, socks
  • Select Next
  • If you are connected to a printer select Print Label (PDF)
  • If you are not connected to a printer select Email
    • This will send a PDF copy of the label to keep for a later date
  • Select Submit
  • Print Label
    • save tracking if you would like to keep track of return package
  • Package item(s) back in original packaging and tape return label to package
  • Place in outgoing mail